Help Center

FREQUENTLY ASKED QUESTIONS (FAQs)

PRODUCTS

What are the materials of your products?

How can I order?

I haven't received the confirmation of my order, what shall I do?

How can I pay?

Are the jewelry pawnable?

How can I take care of my stainless steel jewelry?

What is the suggested specifications of the photo that needs to be uploaded?

How can I order in bulk?

How many days should I wait for crafting time and delivery?

I cannot upload the photos to my order, what should I do?

SHIPPING

How can I track my order?

How many days is allotted for delivery time?

How much is the shipping fee?

Does your prices includes shipping fee?

My items were delivered, but I wasn't home, what shall I do?

Do you accept CASH ON DELIVERY?

RETURNS AND EXCHANGE

What is your Return and Exchange Policy?

Can I cancel my order?